Terms and conditions

Terms and conditions

Last update: 28 November 2019

These General Terms and Conditions have been prepared in accordance with the Consumer Protection Act (ZVPot) and describe the policies of Furlan d.o.o., user rights as well as the business relationship between the provider and the consumer.

The website www.mateag.com is operated by Matea’s, spletna trgovina in marketing, Mateja Grabner, s.p. (hereinafter: “provider”).


Availability of information

(legislation summary)

The provider commits to always provide the following information to the user:

  1. a) the company’s identification information (name and place of business, register number)
  2. b) contact information that enables the user quick and effective communication (e-mail, telephone),


Child safety

Advertising messages will be clearly marked (based on age) and clearly separated from games and competitions. Any communication intended for children will be appropriate to their age and will not take advantage of children’s trust, lack of experience or sense of loyalty.

The provider will not accept any personal information relating to children without the express permission of their parents or guardians. The provider will also not forward any personal data relating to children to third parties with the exception of their parents or guardians.

The provider does not offer free access to products or services that are harmful to children.



The provider is working to the best of their ability to ensure that the data published on the website is up-to-date and correct. Nevertheless, the information provided may change so quickly that the administrator fails to correct the information on the web pages.

The provider is not liable for any complications arising from the information provided on the website.

All images shown are for illustration purposes only, to help the user find the desired product. The provider is not liable for any inconveniences arising from the images.


Complaints and disputes

The provider respects the applicable consumer protection legislation. The provider shall endeavor to fulfill his duty to establish an effective system for handling complaints and to identify the person with whom the user can contact via the telephone or e-mail if any problem arises. The complaint should be submitted via the email address mateja@mateag.com. The complaint processing procedure is confidential.

The provider will confirm within five working days that he has received the complaint, inform the user how long he will handle it, and keep him informed about the progress of the procedure.

Company information:

Matea’s, spletna trgovina in marketing, Mateja Grabner, s.p.,

Ulica Zore Ragancinove 7,

1000 Ljubljana

E-mail:            mateja@mateag.com

Subject to VAT:         NO

Registration number:  8329931000

VAT number:             51376164

Bank account:            SI56 3400 0101 9345 622 (Sparkasse d.d., Ljubljana)